
event that the providing User cannot satisfy a request for information, the providing User expects to
notify the requesting User promptly and provide the requesting User with a statement of the reasons
for postponement or denial of the request.
2.2 Access to the Platform
2.2.1 The User is responsible for the security and confidentiality of login details (usernames,
passwords, etc.) which it shall define itself with no intervention from the WCO. The User shall have
sole responsibility for the management of these access rights and the use made of them by its agents,
including in the event of fraudulent use of these access rights.
2.2.2 Geoportal user rights are defined as follows: the Field Officer with limited rights; the National
Administrator(s) authorised to create accounts and modify data at the national level; and the WCO
Administrator(s) with full rights. National Administrators are strictly prohibited from creating an account
or profile outside their national administration, unless they are solely responsible for user creation at
the national level and their status is recognized by their administration and by the WCO.
2.3 Information
2.3.1 Exchange of information
(i) The User shall have sole responsibility for any information published, exchanged and/or
disseminated on the Platform and the WCO shall have no responsibility whatsoever for its
accuracy and relevance.
(ii) The User declares that the information published, exchanged and/or disseminated on the
Platform do not violate any third-party rights, such as image rights, intellectual property rights
and rights to personal data, or any applicable legislation, and shall guarantee the WCO against
any claim whatsoever on these grounds.
(iii) Where a User determines that providing information would disrupt ongoing investigations,
affect security, public policy, or any other substantive interest, or would be inconsistent with its
applicable laws or policies or international obligations and policies, it may withhold such
information, or may provide it subject to the satisfaction of certain conditions or requirements.
(iv) In any particular case, a User may apply additional restrictions (beyond those set out in these
Terms and Conditions of Use) with respect to the use or disclosure of information which it has
provided hereunder, to include treatment of the information in a manner consistent with its own
applicable policies, laws, and international obligations.
(v) Each User is expected to apply appropriate standards with respect to the handling and
safeguarding of the information received, commensurate with the sensitivity of such
information. To the extent the sensitivity of information is unknown; it should be deemed
sensitive and treated as such.
2.3.2 Collection and storage of information
(i) The WCO collects and stores information exchanged on the Platform only as long as
necessary to carry out the Purpose and in accordance with its internal rules and policies; in
particular, the WCO shall ensure that any information relating to an identified or identifiable
individual (“Personal Data”) are collected and processed according to the rules and principles
expressed in the WCO’s Personal Data Protection Policy (available for consultation on WCO’s
public website: https://www.wcoomd.org/-/media/wco/public/global/pdf/about-
us/legalinstruments/policies/personal-data-protection-policy_en.pdf?la=en). Any individual
may address requests to enforce its rights according to the Policy (right to information, access,
rectification and erasure, object and data portability) and/or complain in writing to the WCO’s
Data Protection Officer (dpo@wcoomd.org) about any matter relating to his/her Personal Data.